Returns Policy

Friedrick Dick Warranty

Dick professional “knives and kitchen utensils” are guaranteed to be free from defects in material and workmanship under normal use. Our obligation under this Guarantee is limited to replacement free of charge of our products within one (1) year to consumers from the date of purchase by the end-user and which upon examination shall disclose to our satisfaction to have been defective.

This Guarantee is expressively in lieu of all other guarantees expressed or implied and of all other obligations or liabilities on our part. We neither assume nor authorize any other person to assume for us any liability in connection with the sale of our products.

This Guarantee does not cover products which we find have been tampered with, have been misused, neglected or been subject to an accident. Consumers must provide proof or original purchase date to validate their right under this Guarantee.

My Return Policy

As far as sharpening steel products, once you buy it they will not accept returned sharpening steels, no exceptions because they will consider them used and they don’t sell used items. There is no way around their policy and they are very strict about it.

But as for me, if the steel you purchased ISN’T noticeably used, I will take it back and refund you.
Just send email me and let me know and I’ll work with you to make it right.